At Codelivly Resources, we aim to provide high-quality digital learning content while ensuring a smooth and transparent purchase experience. This policy outlines the terms for cancellations and refunds.
1. Cancellation Policy
- Orders for digital products (eBooks, tutorials, guides, and other downloadable content) cannot be canceled once the purchase is completed, as access is provided immediately.
- For any pre-paid subscriptions or bundles, cancellations must be requested before the next billing cycle.
2. Refund Policy
- Refunds are provided only in the following cases:
- Technical issues preventing access to purchased content.
- Incorrect product delivery or duplicate charges.
- Verified payment errors during checkout.
- Refund requests must be submitted within 7 days of purchase. Requests after this period may not be eligible.
- Refunds are processed to the original payment method used during purchase. Processing times may vary depending on the payment provider.
- Refunds for third-party payment processors (like Razorpay, PayPal, etc.) will adhere to the processor’s timelines and policies.
3. How to Request a Refund
To request a refund, please contact our support team:
Email: sales@resources.codelivly.com
Provide the following details:
- Order number or transaction ID
- Date of purchase
- Reason for the refund request
Our team will review your request and respond within 3–5 business days.
4. Non-Refundable Items
- Any content that has been downloaded or accessed.
- Paid subscriptions or bundles beyond the initial billing cycle (unless there is a technical issue).
5. Contact Us
For any questions regarding cancellations or refunds, reach out to:
